Shipping and Delivery Policy

This policy explains how Aurum Enterprise Solutions ("we", "us") delivers AurumOne (the "Service") to the companies that use it (each a "Client").

1. Nothing is shipped

AurumOne is software that is used online, through a web browser. We do not sell or ship any physical goods, and there are no shipping charges.

2. How access is delivered

When a Client registers with us, we set up its own workspace on the Service and send an email invitation to the Client's administrator. The administrator follows the link in the email to set a password and sign in, and can then invite the Client's other users from inside the Service.

We usually send the invitation on the same business day, and in any case within 2 working days after registration, or after payment where a payment is needed first.

If the invitation has not arrived, please check the spam or junk folder, and then write to us. We can send a fresh invitation.

3. Paying a year ahead

When a Client pays a year ahead, the credit is added to its account as soon as the payment is recorded. A payment made online through our payment link is usually recorded within minutes. A bank transfer is recorded when it reaches us.

4. Attendance terminals

We do not supply attendance terminals or any other hardware. A Client that wants biometric or card attendance buys its terminals from its own vendor. We help connect supported terminals to the Service.

5. Invoices and receipts

Invoices and credit notes are delivered by email to the Client's billing email address, and are available from the Billing page in the Service, which also shows the payments received against each invoice. An invoice paid a year ahead is issued already marked as paid. When the Client pays online, our payment partner (Razorpay) may also send its own payment confirmation.

6. Delivery problems

If you cannot sign in, have not received an invitation or an invoice, or have any other problem with access to the Service, write to support@aurumtech.in. We also answer on WhatsApp on business days.

Aurum Enterprise Solutions

306-Time Square, Gaurav Path Road, Surat 394510, Gujarat

Email: support@aurumtech.in