Refund and Cancellation Policy

This policy explains when Aurum Enterprise Solutions ("we", "us") refunds money paid for AurumOne (the "Service"), and how a company using the Service (the "Client") can cancel. It forms part of our Terms of Service.

1. Monthly fees

The Service is billed monthly in arrears: on the 1st of each month we invoice for the days the Client used in the month just ended. Because a monthly invoice is only ever for days already used, monthly fees are not refunded.

2. Billing errors

If an invoice is wrong, for example because of a wrong count of employees or a wrong plan, please tell us in writing at support@aurumtech.in. While we look into it the invoice is put on hold, so it does not lead to reminders or a lock.

If we find an error, we correct it with a credit note for the amount charged in error. The credit note first reduces anything still owed on that invoice. Any remainder is kept as credit on the Client's account and used against the next invoices, or, if the Client asks and the money was paid online through our payment partner (Razorpay), refunded to the original payment method.

3. Duplicate or excess payments

If the Client pays the same invoice twice, or pays more than it owes, the extra amount is kept as credit on the account and used against the next invoices. If the Client prefers, it may ask for the extra amount to be refunded instead, and we will refund it to the original payment method, or by bank transfer if it was paid by bank transfer.

4. Annual prepayment

The Client may pay a year ahead, for 12 months of credit at 10% off. Each monthly invoice is then paid from that credit.

If the Client cancels before the credit is used up, the unused credit is refunded at the price actually paid for it, not at its face value. The discount was given for paying a full year ahead, so it does not turn into cash. The refund is worked out as: unused credit × amount paid ÷ credit granted.

For example, with figures chosen only to show the arithmetic: if the Client paid ₹9,000 for ₹10,000 of credit and ₹2,000 of it is unused when the Client leaves, the refund is ₹2,000 × 9,000 ÷ 10,000 = ₹1,800.

Any amount the Client still owes is first set off against the refund.

If we end the agreement for our own convenience, or remove a significant feature and the Client cancels because of it, unused annual credit is refunded on the same basis.

5. How refunds are paid

Once we have approved a refund, we send it within 7 to 10 working days. Money paid online through Razorpay is refunded to the original payment method. Money paid by bank transfer is refunded by bank transfer to the Client's bank account.

After we send a refund, the time it takes to reach the Client's account depends on the Client's bank or card issuer, and on Razorpay. We will give the Client the refund reference on request.

Refunds are made only to the Client, never to a third party.

6. No setup fee, no cancellation fee

There is no setup fee to start using the Service, and no fee for cancelling it.

7. How to cancel

To cancel, write to support@aurumtech.in from the Client's billing email address, and say the date from which the Client wants to cancel.

Cancellation takes effect on the date the Client asks for. If no date is given, it takes effect at the end of the day we receive the request.

The Client pays for the days up to and including that date. Those days are invoiced on the 1st of the following month, in the usual way. If the Client has unused annual credit, it is first used against that last invoice, and the rest is refunded as described in section 4.

8. After cancellation

1. Client Data is kept for 30 days after the cancellation date, so the Client can export it. During that time we will, on request, give the Client access to export its data or send it a copy in a common format.
2. After 30 days, Client Data is deleted from the live Service, and the remaining copies in our backups are removed as those backups expire.
3. Invoices, credit notes and payment records are kept for 8 years, as Indian tax law requires.

9. Trials

A free trial is not charged, so there is nothing to refund. A trial can be ended at any time by writing to support@aurumtech.in.

10. Contact

For questions about a refund or a cancellation, write to support@aurumtech.in.

Aurum Enterprise Solutions

306-Time Square, Gaurav Path Road, Surat 394510, Gujarat

Email: support@aurumtech.in