AI agents
Voice agents that answer the phone, and make the calls nobody has time for
A clinic’s phone rings through the morning rush. A distributor confirms a hundred orders a day by call. An accounts team spends its Fridays reminding late payers. A voice agent takes that work: it answers, asks the right questions, does the task in your system, and hands anything unusual to a person, in the language the caller speaks.
- Inbound and outbound calls
- English, Hindi and Gujarati
- Hands over to a person
In short
A voice agent is an AI system that holds a phone conversation to complete a defined task: book or move an appointment, confirm an order or a delivery slot, remind a customer of a payment and record a promise, answer the questions you get every day. It speaks English, Hindi or Gujarati, works inside your calendar, CRM or ERP through the permissions you set, logs and transcribes every call, and transfers to a person the moment the conversation leaves its brief.
What we build
Inbound: an agent that answers your business line or a dedicated number, understands why the caller rang, and completes the task: appointment booking against a live calendar, order status, delivery rescheduling, opening hours and prices, a ticket for anything else. Outbound: an agent that makes the calls your team cannot keep up with: appointment reminders, order and dispatch confirmations, payment reminders with a promise to pay recorded, feedback after a service visit.
Each agent has a brief, a vocabulary of your products and places, and a rulebook: what it may promise, what it must never say, when to transfer. Calls it cannot complete become a task for a person, with the transcript attached.
- Appointment booking and reminders
- Order, delivery and dispatch confirmations
- Payment reminders with promises recorded
- Everyday questions: hours, prices, status
- Transfer to a person, with the transcript
How we build it
We start with recordings and notes of the real calls, because the way your customers actually speak is the specification: two languages in one sentence, the way an address is given, the questions that come up every day. The agent is written for that, tested against it, and only then connected to a number.
We set the limits with you: hours of operation, what the agent may confirm on its own, the amounts above which a person must be involved, and how a caller reaches a human at any point. Every call is transcribed and logged, so you can read what was said and sharpen the brief.
- Written from real call recordings
- Mixed-language speech handled
- Clear limits and a human hand-off
- Every call transcribed and logged
- Measured on real calls before going live
What it connects to
Your phone number or a new one through a telephony provider, your calendar or booking system, your CRM, order system or ERP for the task itself, and WhatsApp or SMS to send the confirmation after the call.
- Telephony on your number or a new one
- Calendars and booking systems
- CRM, orders and ERP
- WhatsApp and SMS confirmations
Where it shows up
Automation playbooks this service runs in
Voice Agents
Common questions
Will callers know they are talking to an agent?
Yes. The agent says so at the start, in plain words, and a caller can ask for a person at any time. Honesty is also what makes callers cooperate.
How does it handle Hindi, Gujarati and mixed speech?
It is built for the way people actually speak in your market, including switching language mid-sentence. We test it on recordings of your real calls before it goes live, and keep measuring afterwards.
What happens when the agent is unsure?
It stops guessing. It takes the caller’s details and the question, creates a task for a person with the transcript attached, and tells the caller when to expect a reply. Nothing is confirmed that the rulebook does not allow.
Related